As the Founder of our company, we stand behind our products.
Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.
Items that are not fit are not returnable. Please email us on the sizes, color, etc before purchasing the items.
· Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
· Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
· Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such as EMS or DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
· Shipping Duration for Return Items: Return items must be received within 30 days of the RA number being issued. Items received after 30 days will be classified as unacceptable and not refunded.
· Credits: Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite the processing of your credit.
· If there is a problem with the order, e-mail us at [email protected] within 7 business days of the receipt to let us know of your return or exchange.
· You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
· Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your
returned merchandise, together with the return receipt that proves the date of your receipt of the order.
· Drop off your package at your return courier’s station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.
· Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at [email protected]_to follow up on your request.
· Please Note: Customized Samples and Clothes can NOT be returned!Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.